We offer a 7 Day Return / Exchange for our valued customers.
- If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of delivery date. Email us at fokastplace@yahoo.com
- We will issue an exchange or refund via store credits only.
- We kindly ask that all items requested for return / exchange is not used , undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received it, and is in the original box and/or packaging with all tags, if any.
- Note that return terms are different for defect and non-defect items. Kindly refer to the guidelines below. Fokast Place reserves the right to reject any return/exchanges.
- If you would like to request for returns via delivery, kindly note that there will be mailing charges applicable. We will not be liable for any loss or damage incurred in the process of shipping item back to us.
- Returns, exchanges and refunds are not entitled to our free delivery promotion. If you are returning an item that was originally sent out under free delivery, a shipping and processing fee of $7 when issuing an exchange / refund will be deducted.
- In the event that a return cannot be accepted, the sender will either have to pick up the item from our location or have it sent back to sender's address - costs will be borne by customer.
- Note that all self-collection of your exchange has to be done within 7 days at the location specified, otherwise it will be forfeited.
- If there is a change of mind after an order is placed, and if we manage to see your email in time to hold back the item before its sent, the refund will only be in store credits with no expiry for your next purchase.
Defects:
- If you received a defective item, please notify us within 7 days of receipt via email.
- Please explain nature of defect and include photos or video.
- We want you to be happy with your purchase and allow returns within 7 days of receipt even if there is no defect.
- You will be eligible for exchange with a similar item / any item of your choice, for which you may top up any difference.
- Only when similar item is out of stock, would we be able to process a refund via store credits for you. Kindly allow us 3 - 5 days to issue your credits after returned item is received.